Terms of service
OVERVIEW
Welcome to R The Shopper. The terms “we,” “us,” and “our” refer to R The Shopper, an independent luxury reseller and personal shopping service based in Muscat, Sultanate of Oman.
We offer authentic luxury products sourced from official brand boutiques, authorized retailers, and other trusted and verified sources. R The Shopper is an independent reseller and is not affiliated with, endorsed by, sponsored by, or officially connected with any of the brands featured on this website.
By visiting our website, browsing our products, placing an order, or using any of our services, you agree to be bound by these Terms of Service and all other policies published on our website.
Please read these Terms carefully before using our website or purchasing from us.
SECTION 1 – ELIGIBILITY AND CUSTOMER INFORMATION
By using this website or placing an order, you confirm that you are legally capable of entering into a purchase transaction under the laws applicable to you.
You agree to provide accurate, current, and complete information when placing an order, including your name, email address, billing information, shipping address, and telephone number where required.
You are responsible for ensuring that all information provided is correct. R The Shopper is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete customer information.
SECTION 2 – OUR PRODUCTS AND AUTHENTICITY
R The Shopper specializes in authentic luxury fashion products, including handbags, footwear, accessories, and other luxury goods.
Every product offered for sale is carefully sourced from official brand boutiques, authorized retailers, or trusted and verified sources.
We guarantee that all products sold by R The Shopper are authentic. We do not knowingly sell counterfeit, replica, or imitation products.
Where applicable, products may include original packaging, boxes, dust bags, tags, receipts, or other accessories. The exact items included with each product will be specified in the individual product description where relevant.
Product photographs may include original photographs taken by R The Shopper, supplier photographs, or other images used for product identification and presentation where permitted. Colors and appearance may vary slightly depending on lighting, photography, screen settings, and device display.
R The Shopper is an independent luxury reseller and personal shopping service and is not affiliated with, endorsed by, sponsored by, or officially connected with any luxury brand featured on this website.
SECTION 3 – ORDERS AND AVAILABILITY
Placing an order constitutes an offer to purchase a product. An order is considered accepted once payment has been successfully processed and the order has been confirmed by R The Shopper.
All products are subject to availability. Because some luxury products may be limited, rare, sourced individually, or available in limited quantities, we reserve the right to cancel or decline an order if a product becomes unavailable, if there is a pricing or inventory error, or if we are unable to fulfill the order.
If we cancel an order after payment has been received, the customer will be refunded through the original payment method where reasonably possible.
Customers should review all product details, sizes, colors, descriptions, prices, and policies carefully before completing a purchase.
SECTION 4 – PRICES, PAYMENTS, TAXES AND CUSTOMS
All prices are displayed in the currency shown on the website at the time of purchase.
Prices may change without prior notice. The price applicable to an order will be the price displayed at the time the order is successfully placed.
Unless expressly stated otherwise, product prices may not include shipping fees, customs duties, import taxes, local taxes, or other charges imposed by the destination country.
For international orders, customers are responsible for any customs duties, import taxes, clearance charges, or other fees imposed by authorities in the destination country, unless otherwise expressly stated at checkout.
R The Shopper is not responsible for delays caused by customs authorities or for a customer’s refusal or failure to pay applicable customs charges.
SECTION 5 – SHIPPING AND DELIVERY
Orders are shipped to the delivery address provided by the customer at checkout.
Estimated delivery times are provided for guidance only and are not guaranteed. Delivery may be affected by courier operations, customs processing, public holidays, weather conditions, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal to accept delivery, or unpaid customs charges, additional shipping or handling fees may apply.
Any applicable terms regarding loss or damage during shipping will be subject to the shipping method, courier terms, applicable law, and any separate shipping policy published on our website.
SECTION 6 – CANCELLATIONS, RETURNS AND REFUNDS
Cancellation, return, exchange, and refund requests are governed by the applicable policies published on our website.
Customers are responsible for reviewing these policies before completing a purchase.
Because certain luxury items may be limited, specially sourced, individually requested, or obtained specifically for a customer, different cancellation or return conditions may apply depending on the nature of the product or order.
Nothing in these Terms is intended to exclude or limit any mandatory consumer rights that cannot legally be excluded under applicable law.
SECTION 7 – INTELLECTUAL PROPERTY AND THIRD-PARTY TRADEMARKS
Original content created and owned by R The Shopper, including original text, photographs, graphics, branding, and other original website materials, may not be copied, reproduced, distributed, republished, or commercially used without prior written permission.
All third-party trademarks, brand names, logos, product names, designs, and other intellectual property displayed or referenced on this website remain the property of their respective owners.
R The Shopper is an independent luxury reseller and personal shopping service and is not affiliated with, endorsed by, sponsored by, or officially connected with any of the brands featured on this website.
References to third-party brand names and products are used for identification, description, and resale purposes.
SECTION 8 – PRODUCT INFORMATION AND ERRORS
We make reasonable efforts to ensure that product descriptions, prices, images, availability information, and other website content are accurate.
However, occasional typographical errors, pricing errors, technical errors, inaccuracies, or omissions may occur.
We reserve the right to correct errors, update information, or cancel an affected order where reasonably necessary. If an order is cancelled after payment because of a material error or inability to fulfill the order, an appropriate refund will be issued.
SECTION 9 – THIRD-PARTY SERVICES AND LINKS
Our website may use or provide access to services operated by third parties, including payment providers, shipping carriers, technology providers, and external websites.
R The Shopper does not control all third-party services and is not responsible for their independent practices, policies, availability, or content, except to the extent required by applicable law.
Customers should review the relevant terms and privacy policies of third-party providers where appropriate.
SECTION 10 – SHOPIFY
R The Shopper’s online store is powered by Shopify, which provides the e-commerce technology that enables us to offer our products and services online.
All purchases made through this store are transactions directly between the customer and R The Shopper. Shopify is the technology provider and is not the seller of products offered by R The Shopper.
SECTION 11 – PRIVACY
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy requirements.
By using our website, you acknowledge that certain information may be processed by Shopify and other service providers necessary to operate the website, process payments, fulfill orders, provide customer service, and deliver products.
Please review our Privacy Policy for further information.
SECTION 12 – PROHIBITED USES
You may not use our website or services:
- For any unlawful or fraudulent purpose.
- To provide false or misleading information.
- To infringe the intellectual property rights of R The Shopper or any third party.
- To interfere with the security or operation of the website.
- To transmit malicious software or harmful code.
- To impersonate another person or entity.
- To misuse website content, photographs, branding, or other protected material.
We reserve the right to restrict or terminate access to our services where misuse, fraud, or unlawful activity is reasonably suspected.
SECTION 13 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, R The Shopper will not be liable for indirect, incidental, or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
SECTION 14 – GOVERNING LAW
These Terms of Service and any separate agreements through which we provide services shall be governed by and interpreted in accordance with the applicable laws of the Sultanate of Oman, subject to any mandatory consumer protection rights that may apply to customers in their jurisdiction.
SECTION 15 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, services, policies, legal requirements, or website operations.
The latest version will be published on this website and will apply from its stated effective date.
SECTION 16 – CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
R The Shopper
Muscat, Sultanate of Oman
Email: info@rtheshopper.com
WhatsApp: +968 91144714